Telemed Service Integrates Physician-Pharmacy-Patient Interactions
The makers of "PhoneMyDoctor," a new telemedicine service, say it offers the ability integrate patient calls, doctor feedback, pharmacy ordering, and follow-up instructions into one documented record, using a medical practice's existing telephone equipment.
Developed by the same-named company, PhoneMyDoctor works this way:
• A medical practice forwards its phone to the PhoneMyDoctor system.
• When a patient or a medical professional calls the practice during or after office hours, the service provides a series of prompts designed to help assess the level of need and capture key information.
• The system then notifies the physician that there is a message waiting.
• The physician, who is able to access the service from any phone, can then call in over a secure system to receive a detailed account of the call.
• After hearing the message, and without having to dial a second call, the physician can contact the patient for follow-up with a simple command.
• Physicians can also record notes for the patient's medical record, as well as reminders and instructions for office staff.
• If the physician wants to prescribe a drug, another command during the same single call sends the prescription to the patient's pharmacy.
• Once the call is completed, the system provides a detailed report of the call for integration into the patient's records, which can later assist with billing.
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The manufacturer, which introduced PhoneMyDoctor at the American Telemedicine Association exposition in Florida in early May, says that because the service is essentially a voicemail application, it does not require any new equipment or hardware.